E-mail communication is not completely secure. To send us important financial, health
information or questions securely, please type the information in the box below
and then click the "Submit Questions" button. Please also include your daytime phone
number so we may contact you. We will respond to your questions and comments within
one business day.
Please remember to include your daytime phone number.
By Phone
The Via Christi Call Center is available Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Fridays from 8:00 a.m. to 4:00 p.m. At 316-268-5178 or 1-800-362-0070. You may elect to speak to a customer service representative for questions about your account, a financial counselor if you are unable to afford your bill, or a representative from our collection unit if you have an account in collection or you have received a collection letter from us.
Need to schedule a call back? Give us three times that work for you. We will send you an email to confirm at which of the times you can expect our call. Please allow us 24 hours notice. financecallback@via-christi.org
In Person
You are welcome to come speak with us at these times and locations.
St Francis: Monday though Friday 8:00 a.m. to 7:00 p.m. at the Customer Service Office across from Elevator Bank B on the first floor. Click here for a map.
St Joseph: Monday through Friday 8:00 a.m. to 7:00 p.m. at the Customer Service Window to the right of the Main Lobby. Click here for a map.
Remember not to email personal information about yourself or the patient. This includes things like social security numbers and birthdates. You should reference the patient’s account number when communicating your question via email.