Our Billing Policies

Self Pay Discounts:

It is the policy of Via Christi Regional Medical Center that billing and collection processes reflect the organization's commitment to human dignity. Uninsured patients receiving hospital inpatient and outpatient services will receive a 45% self-pay discount from standard charges on their bill.

Additional Financial Assistance:

Uninsured/underinsured patients with household income levels at or below 200% of the Federal Poverty Guideline (FPL) will receive medically necessary services free of charge. Underinsured patients are defined as those who are insured or qualify for government or private programs that provide coverage for the services rendered but do not have the resources to pay the private portion of the bill. For households with income above 200% of the FPL, out of pocket responsibility is capped annually at 50% of household income that exceeds 200% of the FPL.

Click Here for more information on the Federal Poverty guidelines.

If you earn $43,538 annually and have a family of 4, your income level is more than 2 times the FPL (2 x $20,650). Your income is $2,238 over the limit to receive a full charity discount. Your out of pocket annual responsibility for hospital services would be capped at half of the $2,238 difference, or $1,119.00.

In most cases, elective or cosmetic surgeries are excluded from this policy. Medical Staff and referring physicians are not eligible for financial assistance discounts.

Once we have applied all possible discounts to your bill, we typically expect payment within 30 days. Again, we will be happy to establish a payment plan that you can afford, within our guidelines. For your convenience, we accept all major credit cards, debit cards, check by phone, payment plans, and our own hospital credit card application.

For your convenience, we are happy to offer our Medcharge program to those that qualify. Medcharge is a revolving credit account administered by Intrust Bank. Using Medcharge enables you to make monthly payments that may otherwise be outside of Via Christi payment plan guidelines.

Refund Policy
As part of our commitment to deliver an excellent patient experience, we strive to identify and resolve patient overpayments as quickly as possible. Accounts in a credit balance are analyzed for possible patient overpayments. Patient overpayments are refunded by check, HSA/FSA card, credit card, or applied to the guarantor’s other outstanding balances as appropriate. Since refunds may take 4-6 weeks to process, customer service representatives are available to update patients on the status of a refund.